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General Information

ORDERING INFORMATION
 

All purchase orders must have the following:
-Item number(s)
-Item description(s) (including item color +/or style)
-Imprint color(s) with PMS#, standard ink or foil color (whichever applies)
-Typeset or logo placement
-Additional charges (additional color, 2nd side, foil, special pack, etc.)
-Order quantity
-Shipping method (our standard=Ground)
-Requested ship and/or in-hands date
Production will begin after completed purchase order has been received (with all above information) and proof(s) have been approved.
We will provide one free revision to your PO. All subsequent revisions will incur a charge of $15 for processing each time your PO is revised.


LIGHTNING RUSHES:
Your Purchase Order must contain complete and accurate information including price, product and shipping details in order to be considered a lightning rush.  Lightning rush art must be ready to print and fall within our Art Guidelines. Your proof will be automatically waived. Downloadable templates are available for each item.


WAIVED PROOFS:
By submitting a lightning rush or other order with a waived proof you acknowledge that we will not alter your art and that your art file complies with our Art Guidelines and limitations. Some of our published disclaimers may apply. Art that does not follow our Art Guidelines will not be waived.


ARTWORK FEES:
-Art Services fee: $20.00 (v)*
-Non stock clip art research fee:  $25.00 (v) per image.
-Redraw logo/convert to vector art: $80.00 (v) per hour.

*In order not to delay your order, we will make minor necessary adjustments to your artwork for a fee of $20.00 (v) for up to fifteen minutes of artist's time on your project. This charge will be applied automatically to your bill.  Examples of necessary revisions may include removing effects, thickening lines or enlarging text that falls below our minimum  sizes, making requested alterations to your original art, etc.  For any adjustments that will take longer than fifteen minutes, we will contact you for pre-approval.  Our graphic services rate is $80.00 (v).


ORDER CANCELLATION FEE
$37.50 (v), plus all costs incurred through date factory receives cancellation notice.  Order cancellations must be in writing.
 

BLANK PRICING
Petite line items only.  EQP less 10%.
 

PAPER PROOFS: No cost on all products.  Proof will be received within 24 hours of receipt of the order acknowledgement.  Additional charge of $25.00 (v) for each revision after the second proof.
 

VIRTUAL PROOFS:  $25.00 (v) for virtual proof + 1 revision.  All additional revisions will be $15 (v).
 

INK DRAW DOWN  (used for color match) $31.25 (v) actual PMS color ink is rolled onto substrate.  Artwork is not used for this process.


SHIPPING:


All pertinent shipping, special packaging, special labeling and ship-to addresses must be supplied at the onset of the order.  Orders will not be released to production if special packaging or labeling information has not been provided.  Additional charges will apply if changes are made once the order is in production.    U.S. Postal Service: $31.25 (v) processing fee per shipment.   Handling charge:  $7.50 (v) per shipment.

SPLIT SHIPMENTS:  $10.00 (v) per location after the first location.  (Full cases only) Petite Line Products Only - call for details on all other products.

CHANGE IN SHIPPING REQUIREMENTS: A change in shipping address, method, quantity etc. can be made on orders 72 hours in advance of the shipment at no charge. We are not able to accommodate same-day changes to shipping requirements.

TK CUPS-SORG’S GRANDE & FLEXOGRAPHIC  LINES:
All orders are shipped F. O. B. point of manufacture, and are shipped in the most economical method available, unless a specific method is requested.

TK CUPS-SORG’S PETITE LINE:
All orders produced to quantity ordered with the exception of products being out of stock.
PRODUCTION PROOFS:  $25.00 (v) per color, plus any applicable set-up charges.  5-day lead time is required.
 

TK CUPS-SORG’S GRANDE & FLEXOGRAPHIC LINES:
TK Cups-Sorg’s adheres to print industry standards of +/- 10% over/ under runs.  All orders are produced in full case quantities only.
PRODUCTION PROOFS: (See product page for availability)
NAPKINS: $400.00 (z) plus applicable set-up charges.
CHROMALIN PROOF: (color correct) Available on some products.  $475.00(z) Per Proof + each revision.
COLOR KEY PROOF: Color separated acetate with template layout.  Not available on all products.  $475.00(z) Per Proof + each revision.


PRODUCTION:

4-COLOR PROCESS PRINTING:
Available on all TK Cups-Sorg’s Flexographic Line & only on Grande Line 2 or 3ply White Napkin products.  Please call for details.  All 4-color process imprints require a Chromalin/watercolor/pre-production proof to match at press.  All final proofs must be returned to the factory to match at press.

PRINTING PLATES WITH REPEAT ORDERS:
Printing plates are re-useable for a period of 2 years.  Repeat orders produced within that 2 year period will not incur set-up charges.  

 

SPECIAL PACKAGING/LABELING
In some cases special package counts may be approximate as the product is weighed, not counted.

-NAPKINS: (Orders of 10M minimum). Minimum package count is 16 count, 16-100 ct. packages. Call for quote.

-ALL OTHER PRODUCTS:
Special packaging charges will be quoted per request.  Please call for details.

-SPECIAL LABELS: Quoted by request.

-CUSTOM CASE PACK: Quoted per job.


PRODUCT SUBSTITUTIONS
Factory reserves the right to substitute our products with one of a similar design and function.Notice may or may not be given at factories discretion.


DAMAGED/SHORTED ITEMS
Please inspect your shipments immediately upon delivery. In the event of a problem, our factory must be notified immediately, and a claim must be filed within 30 days. Please contact your Customer Service Representative for authorization to return your product.Unauthorized return shipments will result in a $50 minimum charge; your charge will depend on carrier fees.


CLAIMS
Custom printed items are not returnable or refundable for credit unless there is a factory error.  All customer claims must be filed with your Customer Service Representative within 30 days of receipt or they will not be considered.  Images and a claim form are required.  If you ship on a 3rd party account, you must file your claim directly with the carrier.  If it is on TK's account we will file the claim; however the factory WILL NOT BE RESPONSIBLE for merchandise lost, damaged, or delayed by the freight carrier.


EXCESSIVE INK CHARGE: $5.00/M (v).  Disclaimer may apply for ink rub-off.

 

ART GUIDELINES

 

ACCEPTABLE FILE FORMATS: Vector art files only please (AI, PDF, or EPS). Raster or placed images (JPEG, TIF, or PS) will print rough and jagged and produce unsatisfactory  results and are accepted for digital imprints only (Digital printed coasters and coffee sleeves).

YES Vector Files: .ai .eps, .pdf 

NO Raster Files: .bmp .jpg .png .psd .tif,

*Please Note: Changing the file name to a vector file extension .ai, .eps, or .pdf will not change the file type or make it into a vector*


-E-mail artwork to artwork@tkcups-sorgs.com. If your file is too large to e-mail, send it to us using Dropbox or your choice of file transfer options.


-When submitting artwork via email indicate your purchase order number and company name in the subject line. Within the body of the e-mail please include the sender’s full name  and contact information, the desired PMS colors, image placement, image size and any other special requests (example: typesetting or clip art).


-Convert CMYK art to spot colors (PMS #s) unless you are requesting a CMYK print job.

 

IMAGE SETUP:

Submit artwork at actual size/position of finished product using our templates that are available for download at each item. If the imprint size/location is not indicated on the purchase order or artwork file, we will place the art at our standard (straight and center) maximum imprint area.

 

COLOR REGISTRATION ON PETITE LINE NAPKINS:

1/4” space between colors is required as each color will shift up to 1/8” in any direction at press. Art files submitted with different colors touching or separated less than 1/4” will be returned for an art revision.

 

SMALL DETAILS:

Are undesirable as they may fill in and/or drop off at press.  This tendency varies from item-to-item and will be assessed on a per-imprint and per-item basis. Your art may be revised with art services fees applied, or returned for a revision. Please follow font size, line weight, and other guidelines below.

Any artwork submitted with small details, text, shapes, etc. that will be a concern printing will be adjusted (art fees apply) to what we will be able to print. Any overly complicated art (too many small details, text, gradients, shapes, etc.) will be sent back for revised or simplified art, or approval of $64.00 Art Services fee. If artwork can’t be adjusted to what will print well, we WON’T be able to print it.

 

FONT SIZE:

Minimum 9 pts. font size required.  Serif and script fonts, reverse type, or type on fluted cups must be 10 pts. Or greater.  No reverse print on foam cups. Each print job’s fonts are assessed on an individual basis.  Often a slight stroke weight will be added to the font to avoid printing issues. Save all type as outlines.

 

OUTLINED TEXT:

Save all type as outlines.  Art with text not saved as outlines will be returned for a revision. Original text may be provided on a separate layer AND moved off of artboard if future changes are expected (for example, a yearly imprint where you will be requesting us to change the date).

 

TEXT SYMBOLS: S ®, , ?, ©

Minimum .09” (approx. 10 pt). or larger. Reverse symbol imprints should be as large and bold as possible. Marks submitted smaller than .09” will be enlarged to meet our minimum.

 

LINE WEIGHTS:

1.5 pt. line weight or greater.  For reverse line work 2 pt. line weight or thicker. Thin lines under 1 pt. do not print well on our products, and will tend to ?ll in or drop off at press.  In order to achieve a quality imprint we will alter line weights received under our minimum requirement.


COMMON ARTWORK ERRORS:

IMAGE SET-UP NOT INDICATED
If the imprint size/location is not indicated on the purchase order or artwork file, we will place the art at our standard (straight and center) maximum imprint area.


MISSING FONTS
Text must be saved as outlines as we may not have the font you used. Art with text not saved as outlines will be returned for a revision.


MISSING IMAGES
All images used in a file should be embedded rather than linked.


INK COLOR NOT INDICATED
If the ink PMS color is not indicated in the purchase order or artwork file, we will select our closest stock ink color. PMS matching is available for $25.00 (v).


DISCLAIMERS:

 

PETITE LINE: The direction of a second side imprint is not guaranteed to match the direction of the first side on Petite line coasters.


GRANDE LINE: Up to 4 colors on second side and full bleed available only on Grande Line and Digital coasters.


IMPRINT LIMITATIONS ON PETITE LINE CUPS: Cups are both a rounded and tapered surface. Printed circles may appear slightly egg shaped, squares and rectangles may appear slightly trapezoidal, and straight lines or lines of text may appear slightly bowed. Many factors can contribute to this distortion, with the size of the imprint being the most common.


PRODUCT COLOR VARIATIONS: Paper will vary slightly in degree of “Brightness Level” from lot to lot. Therefore, some lots may appear to be a brighter shade of white then others. Also, colored napkins are dyed tissue and shades or napkin color can vary from lot to lot as well. These facts are especially important to note in regard to repeat orders and/or ensembles of different products. Colored plastic items may also vary in color from lot to lot.


REGISTRATION OF REVERSES WITH 2 OR MORE COLORS
Due to our printing process we are not able to guarantee registration throughout the entire printing run when a reverse out area intersects 2 or more colors. Example of the reverse through 2 or more colors.

FONTS
All fonts must be 9 pts. or greater as smaller font sizes may fill in while printing.  Serif and script fonts, reverse type, or type on fluted cups  must be 10 pts. or greater.  Each print job’s fonts are assessed on an individual basis.  Often a slight stroke weight will be added to the font to avoid printing issues. Save all type as outlines.

SCREENS/HALFTONES AND GRADIENTS
Will not be accepted as these images are made up of a series of dots rather than a continuous tone and may print dotty, drop off or fill in, and have jagged edges.   Adjust halftones and gradients to 100% spot color.
 

LINE WEIGHTS
Thin lines under 1 pt. do not print well on our products, and will tend to ?ll in or drop off at press.  We recommend using a 1.5 pt. line weight or greater.  For reverse line work a 2 pt. line weight or greater is recommended.  In order to achieve a quality imprint we will alter line weights received under our minimum requirement if it does not compromise the overall look of the artwork.

PETITE LINE CUP IMPRINT AREA
The maximum imprint area is determined by a top width x height x bottom width.  By using the tapered imprint area the distortion is reduced.  All images are placed at maximum imprint size in the center of cup unless another placement is requested.  This does not apply to 1-color wrap imprints on applicable products.does not apply to 1-color wrap imprints on applicable products.

 

INK ADHESION:
Plastic bottles, cups, and plates are sold as disposable and for one time use only. Some cups are stamped as residential top rack dishwasher safe. However, due to environmental variables beyond our control, the imprint is not guaranteed to stay on.

INK ON KRAFT OR COLORED PRODUCTS:
Please see our website www.tkcups-sorgs.com for a list of ink colors that may work on colored products.  PMS ink mix charge may apply.

 

STOCK INK COLOR & COLOR MATCHING INFORMATION:

 

STOCK INK COLORS:
There is no extra charge for using inks from our list of stock ink colors.