• | Acceptable file formats : Vector Adobe Illustrator CS3 or below, PDF, or EPS files. Please DO NOT SEND US CMYK or 4-color process for TK Cups-Sorg’s express line products. |
• | Do not distort the design for the tapering of the container, the taper or distortion of the artwork occurs while the item is printing. |
• | E-mail artwork to artwork@tkcups-sorgs.com, if your file is too large to e-mail you can send it to us using the free online service, www.yousendit.com, or send us a CD, or DVD. |
• | When submitting artwork via e-mail please indicate your purchase order number and company name in the subject line. Also within the body of the e-mail please include the sender’s full name, contact information, the desired PMS colors, image placement, image size and any other special requests (example: typesetting or clip art). |
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COMMON DIGITAL ARTWORK ERRORS:
IMAGE SET-UP NOT INDICATED
If the imprint size/location is not indicated on the purchase order or artwork file, we will place the art at our standard (straight and center) maximum imprint area.
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MISSING FONTS
Fonts should be saved to outlines or curves. We may not have the font you used in our font collection.
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MISSING IMAGES
All images used in a file must be embedded. If you use a placed image, you must supply the separate file as well as, the layout. When sending a Quark X-press/InDesign document it is important to provide us with all linked files.
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INK COLOR NOT INDICATED
If the ink color is not indicated in the purchase order or artwork file, we will color match the art as close as possible.
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LOW RESOLUTION IMAGES
Raster graphics such as TIFF’s and JPEG’s must have a resolution of 300 dpi or higher. Images with a resolution less than 300 dpi translate poorly at press.
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DISCLAIMERS:
EXPRESS LINE: The direction of a second side imprint is NOT GUARANTEED to match the direction of the first side on round coasters.
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STANDARD LINE: Up to 4 colors on second side and full bleed available only on Standard Line Coasters.
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IMPRINT LIMITATIONS ON EXPRESS LINE CUPS: Certain images may appear slightly distorted when printed on cups. Because cups are both a rounded and tapered surface printed circles may appear slightly egg shaped, squares and rectangles may appear slightly trapezoidal, and straight lines or lines of text may appear slightly bowed. Many factors can contribute to this distortion, with the size of the imprint being the most common.
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PRODUCT COLOR VARIATIONS: TK Cups-Sorg's uses the finest grade of 100% recycled paper for its white & ecru napkins. However, recycled paper will vary slightly in degree of “Brightness Level” from lot to lot. Therefore, some lots may appear to be a brighter shade of white then others. Also, colored napkins are dyed tissue and shades or napkin color can vary from lot to lot as well. These facts are especially important to note in regard to repeat orders and/or ensembles of different products. Colored plastic items may also vary in color from lot to lot.
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PRINTING ON COFFEE SLEEVES: Our coffee sleeves are printed while folded flat. Once the sleeve has been placed on a cup for use, the image will take on the shape of the cup and look tapered or slightly distorted. This will be especially noticeable on straight lines, lines of text, and large solid shapes. Because the corrugated surface is textured the imprint may show subtle tonal changes that appear as printed lines.
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ITEM LISTING AND PRICING is subject to change at any time without notice.
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REGISTRATION OF REVERSES WITH 2 OR MORE COLORS
Due to our printing process we are not able to guarantee registration throughout the entire printing run when a reverse out area intersects 2 or more colors. Example of the reverse through 2 or more colors.
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a) art provided
b) possible registration issue: |  |
FONTS
Small fonts under 8 pt. font size may fill in while printing. All fonts must be 8 pts. or greater. Script fonts and reverse type must be 10 pts. or greater. Often with small type a slight stroke weight will be added to the font to avoid printing issues. Each print job’s fonts are assessed on an individual basis. If a font is not converted to outlines/curves we will substitute a similar font from our collection. If there is not hard copy to compare the font to we will request new artwork.
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SCREENS/HALFTONES AND GRADIENTS
Screens/halftones and gradients will print coarse. A screen is not a solid color, it is a shade (percentage) of a color. It is represented by a pattern of dots. Solid spot colors will print with a clean edge, screens will print with a jagged coarse edge, due to the dots. Any value under 25% may drop off, and any value over 60% may fill in on our Letterpress and Pad printed items. With Highspeed offset printing, best results printing halftones occur in the 5-70% range, 70% appears like a 90% screen. Screens will be adjusted to meet our press requirements if they don’t meet our minimums and maximums, however, raster files/placed images cannot be adjusted. We are unable to print our metallic inks as halftones/screens or gradients.
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LINE WEIGHTS
Thin lines do not print well on our products. Lines under .75 line weight will tend to fill in or drop off. We recommend using a 1 pt. line weight or greater. For reverse line work a 2 pt. line weight is recommended. Any line weight under 1 pt. is not guaranteed to hold while printing. In order to achieve a quality imprint we will alter line weights received under our minimum requirement if it does not compromise the overall look of the artwork. |
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 | EXPRESS LINE CUP IMPRINT AREA
The maximum imprint area is determined by a top width x height x bottom width. By using the tapered imprint area the distortion is reduced. All images are placed at maximum imprint size in the center of cup unless another placement is requested. This does not apply to 1-color wrap imprints on applicable products. |
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Stock Ink Colors - No Charge |
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ORDERING INFORMATION
All purchase orders must have the following:
• Item number(s)
• Item description(s) (including item color +/or style)
• Imprint color(s) with PMS#, standard ink or foil color (whichever applies)
• Typeset or logo placement
• Additional charges (additional color, 2nd side, foil, special pack, etc.)
• Order quantity
• Shipping method (our standard=Ground)
• Requested ship and/or in-hands date
Production will begin after completed purchase order has been received (with all above information) and proof(s) have been approved.
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ARTWORK FEES:
• Non stock clip art research fee: $25.00 (v) per image.
• Redraw logo/convert to vector art: $64.00 per hour.
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ORDER CANCELLATION FEE
$37.50 (v), plus all costs incurred through date factory receives cancellation notice. Order cancellations must be in writing.
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BLANK PRICING
Express line items only. EQP less 10%.
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PROOFS
PAPER PROOFS: No cost on all products. Lead-time is approximately 48 hours after receipt of artwork and purchase order. Additional charge of $25.00 (v) for each revision after the second proof.
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INK DRAW DOWN (used for color match) $31.25 (v) actual PMS color ink is rolled onto substrate. Artwork is not used for this process.
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CONCEPT SAMPLES (not color correct) (For presentation purposes only) $31.25 (v) per product. A one-week lead-time is required. The sample is created by printing your artwork on a clear adhesive film and adhering it to the product that you request.
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TK CUPS-SORG’S EXPRESS LINE:
PRODUCTION PROOFS: $25.00 (v) per color, plus any applicable set-up charges. 5-day lead time is required.
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TK CUPS-SORG’S STANDARD & FLEXOGRAPHIC LINES:
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PRODUCTION PROOFS: (See product page for availability)
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NAPKINS: $400.00 (z) plus applicable set-up charges.
CHROMALIN PROOFS (color correct) Available on some products. $475.00(z) Per Proof + each revision.
COLOR KEY PROOF Color separated acetate with template layout. Not available on all products. $475.00(z) Per Proof + each revision.
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PRODUCTION
4-COLOR PROCESS PRINTING:
Available on all TK Cups-Sorg’s Flexographic Line & only on Standard Line White Napkin products. Please call for details. All 4-color process imprints require a Chromalin/watercolor/preproduction proof to match at press. All final proofs must be returned to the factory to match at press.
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PRINTING PLATES WITH REPEAT ORDERS:
Printing plates are re-useable for a period of 2 years. Repeat orders produced within that 2 year period will not incur set-up charges. This does not apply to screen printed items.
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TK CUPS-SORG’S EXPRESS LINE:
All orders produced to quantity ordered with the exception of products being out of stock.
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TK CUPS-SORG’S STANDARD & FLEXOGRAPHIC LINES:
TK Cups-Sorg’s adheres to print industry standards of +/- 10% over/ under runs. All orders are produced in full case quantities only.
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SHIPPING
All pertinent shipping, special packaging, special labeling and ship-to addresses must be supplied at the onset of the order. Orders will not be released to production if special packaging or labeling information has not been provided. Additional charges will apply if changes are made once the order is in production. U.S. Postal Service: $31.25 (v) processing fee per shipment. Handling charge: $7.50 (v) per shipment.
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SPLIT SHIPMENTS: $10.00 (v) per location after the first location. (Full cases only) Express Line Products Only - call for details on all other products.
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TK CUPS-SORG’S EXPRESS LINE:
Standard method is UPS Ground.
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TK CUPS-SORG’S STANDARD & FLEXOGRAPHIC LINES:
All orders are shipped F. O. B. point of manufacture, and are shipped in the most economical method available, unless a specific method is requested.
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SPECIAL PACKAGING/LABELING
In some cases special package counts may be approximate as the product is weighed, not counted.
• NAPKINS: (Orders of 10M minimum) Minimum package count is 16 count, 16-100 ct. packages. Call for quote.
• ALL OTHER PRODUCTS: Special packaging charges will be quoted per request. Please call for details.
• SPECIAL LABELS - Quoted by request.
• CUSTOM CASE PACK - Quoted per job.
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DAMAGED/SHORTED ITEMS
Before leaving the factory, every order is inspected at least twice for quality, breakage, appearance and correct count. It is recommended that ALL packages must be inspected for proper count, colors & sizes immediately upon delivery. In the event of shortages, our factory must be notified immediately. Shortages or factory errors will be replaced or a credit will be issued by the factory within 30 days following the initial delivery. Claims for damaged or lost shipments must be filed with the freight carrier. Factory will NOT BE responsible for merchandise lost, damaged, or delayed by the freight carrier.
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RETURNED/REFUSED ITEMS
Custom imprinted items are not returnable or refundable for credit unless there is a factory error. Factory must be notified immediately if a shipment is refused or returned for any reason. No unauthorized return shipment will be accepted. Customer will be invoiced for freight charges incurred for unauthorized return shipments.
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STOCK INK COLOR & COLOR
MATCHING INFORMATION:
PMS (PANTONE) INK MATCH: $20.00(v) per order.
There is no extra charge for using inks from our list of Standard Ink Colors. With the exception of metallic inks.
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METALLIC INKS: (Up-charge applies)
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Metallic gold 871 U through Metallic silver 877 U is available. Please contact us for pricing on specialty metallic inks. See catalog page where product is listed for applicable up-charge. We recommend that all metallic inks print at 100%.
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EXCESSIVE INK CHARGE:
$5.00/M (v). Disclaimer may apply for ink rub-off.
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CUSTOM PACKAGING:
YOU DREAM IT UP. WE’LL PACK IT UP!
TK Cups-Sorg’s Has The Flexibility To Make Your Custom Hospitality Kits A Reality!
• Choose from our full line of Hospitality Products
• Special Packaging Services Include:
• Custom Hospitality Kit Packaging (use our packaging or send us yours)
• Choose any of our products and have them packaged to your specific requirements
• Tell us how you need it. 10 count? 30 count? 50 count? You name it.
• Send additional items of your own and we’ll package those as well
• Retail Packaging
• Custom Labeling
• Collating & Fulfillment
• Custom Quotes Available to Meet Your Specific Request
Suggested Applications:
• Product or Services Presentation Luncheons
• Food Manufacturers
• Marketing Firms
• Lunch & Learn Programs:
• Pharmaceutical Companies
• Insurance Companies
• Investment Firms
• Company Store Programs
• Retail Sampling/Demo Programs
• Gift Basket Programs
• Tail Gate Kits:
• High Schools, Colleges & Universities
• Pro Sports Teams
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